Q: What is your mailing address?
A: Kevia, LLC
2915 NE 15th Ave.
Portland, OR 97212
Q: Is your full collection available online?
A: The full collection is available for wholesale customers. We offer carefully selected items for our retail customers. If you would like to see more, visit a local retailer or use a search engine for Kevia jewelry online.
Q: How do I get help with questions about the products you offer online?
A: Please contact us with any questions you have, email email@example.com, or call us at (503) 282-1575 from 9 AM to 5 PM PST Monday through Friday.
Q: When will my items be shipped?
A: You can expect your jewelry to be shipped about one week after you order. If an item is out of stock, we will contact you with a revised delivery date or provide a revised delivery date at the time of order. During the month of December, contact us prior to ordering about holiday delivery time lines if an item must be shipped in less than ten business days.
Q: When is my credit card charged?
A: For retail customers, items are charged to your credit card at the time of purchase. If an item is on back order, you will be notified of the shipping date and you will not be charged until the item ships. Wholesale customers should log into the wholesale access area to learn more about payment details.
Q: Is my transaction safe?
A: All order information sent to Kevia.biz is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology.
Q: I received my order and a piece(s) are broken, can you replace it?
A: Shipping insurance is provided for all shipments from Kevia. Please report merchandise delivery damage immediately. Any claims of damage during shipment must be made within 7 business days of receipt to qualify for cost free replacement. If you purchased the item from our website, log into your account and complete the Return Authorization form. If you placed the order over the phone please notify us via email at firstname.lastname@example.org.
Q: I bought a product from Kevia.biz and it broke. Can I send it back for repair?
A: Yes, we will repair merchandise at no charge for up to 3 months from the date of delivery, if the damage was due to a product defect and/or is due to normal wear. If you need a repair, please log into your account and complete the Return Authorization. Packages sent without a RA number will not be opened and are returned to sender.
Q: Can I replace a lost earring?
A: We can only make and sell pairs. If the style is in stock, you may purchase another pair. Some styles are produced for one season only and may not be available at a later time.
Q: What sizes do your rings come in?
A: Metal rings come in full (e.g. size 6) and half (e.g. size 6.5) between US woman's size 4 and size 10. Wood rings come in whole sizes only. Because our rings are handmade there are slight variations in sizing. We can only guarantee sizing to whole sizes, so rings may be a ¼ size smaller or larger. If your ring arrives and it is ½ or greater off size we will replace it with another ring. Please call (503) 282-1575 or email email@example.com and ask for a RA if you have concerns about ring size.
Q: Can rings be sized?
A: Kevia does not size rings. Our 22k gold and 18k rose gold plated or vermeil rings can not be sized unless they are replated after sizing. If you choose to have your ring sized, please confirm that the jeweler doing the sizing can replate your ring. Sterling silver rings can be sized by a jeweler of your choice, but you should make sure the jeweler can replicate any texture added to the ring in the resized area.
Q: How do I calculate my ring size?
A: Take a piece of string and use it to lightly wrap around your finger. Take the length of string and measure it in centimeters, use the chart here to estimate your ring size. We recommend that you order a ½ size larger for stacking ring styles or styles with wide bands.
Q: What is your return policy?
A: Kevia.biz will accept items for exchange or return, if the item is returned in new and re-saleable condition within 21 business days from the delivery date of your order. Exchanges will be subject to shipping charges. Once your return is processed, a credit will be issued for the merchandise amount only. We cannot refund shipping charges on return items. We only accept returns for items that were purchased directly from Kevia, LLC. If you purchased an item from a retailer please contact the retailer regarding their return policy.
For more detailed information, please read our policy page.
Q: What is your repair policy?
A: We can repair any design purchased through kevia.biz for up to three months after your purchase. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please log into your account and complete the Return Authorization from. You may also call (503) 282-1575 or email firstname.lastname@example.org to request a Return Authorization number. You must provide a copy of your receipt when sending an item in for repair and will be asked for your purchase date and order number for items purchased online before an RA will be issued. Repairs will be done free of charge for items that are damaged due to normal wear during the first three months after purchase. Due to the nature of our products, we may not be able to order certain components needed to repair older items.
For more detailed information, please read our policy page.
A: We will not sell, share or trade any information you supply to us to a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment of our operations. From time to time, we may send sale information, product updates, etc. via USPS mail and/or electronically via email. For more detailed information, please read our policy page.
Q: How are Shipping Charges calculated?
A: Shipping charges are calculated at the time the order is made. Our standard shipping method is via FedEx ground service. FedEx shipping charges are determined by the weight of your total order and cost of insurance. Most jewelry orders cost between $8- $15.
Q: How are back orders handled?
A: We do our best to ensure all items available for purchase online are currently in stock. If you are unable to locate an item online, it is probably out of stock. Out of stock items are usually available within 5-6 weeks. In the chance you order an item, which is out of stock, you will not be billed for it unless you select the ship back orders later box during your check out process. We will contact you when the item is back in stock. Actual shipping costs will be applied upon your confirmation and us shipping the back ordered item to you.